I look after the operational side of a small business: the CRM, the automations, the data, the admin, the reporting, the plumbing behind your marketing.
You work with me directly. I can take on ongoing work, manage specific areas, or improve the way things run through better workflows and automation. One person who understands the bigger picture and takes responsibility for getting things done.
CRM operations
Configuration, migration, integration and management of your customer relationship platform.
Data and administration
Migrations, system design and building, and general operational procedures managed.
Process automation
Manual, repeatable tasks replaced with monitored automated workflows.
Marketing operations
The technical infrastructure behind campaigns, tracking and reporting.
Anything else
The four above are where most of the work sits, but they are not a menu. If something operational is taking up your time, ask me.
I take responsibility for delivering work properly. If your requirements are not listed here, get in contact and we can work through what is needed. If something isn't the right fit for me, I'll say so, and point you in the right direction so you can get what you are looking for.
Most people weighing this up are deciding whether to hire someone instead.
If the work is physical, customer-facing, or needs an answer the second you ask, hire someone, and I'll tell you if that's the better call.
What I offer is fast, not instant: responses usually within the hour. The trade is that you're paying for the work rather than the hours, and if it isn't done, you don't pay for it.
Fixed pricing,
agreed in writing before work begins. No hourly billing. Flexible any time you need changes.
50% deposit, balance on delivery.
For projects. Full refund if the agreed scope is not delivered for both projects and monthly retainers.
Full ownership transfers to you. Documented and handed over, with nothing locked to me.
Tailored package what I suggest
Quoted/mo
Built around your business rather than picked off a shelf. We work out exactly what needs looking after, and I price that: smaller than Support if that's all you need, or well beyond Embedded if you want me fully integrated in the team.
This also allows for flexibility month to month. Add things as you grow, drop them when they're done.
Support
£499/mo
Someone to call, and someone keeping an eye on things.
Your systems stay running and stay clean. Things that break get fixed. Small jobs get done. You're not paying a call-out fee or waiting on a quote every time something comes up.
What people use it for: fixing automations that stopped firing, tidying data, building a report, small website and email changes, and the handful of little things a month that would otherwise sit on someone's list.
Managed most common
£999/mo
The operational work, handled.
Everything above, and I'm building rather than just maintaining. Whatever the business needs that month, across CRM, automations, admin, reporting, marketing ops, comes to me instead of landing on someone already busy.
What people use it for: automating processes that have been done by hand for years, setting up proper reporting, cleaning up systems that have drifted, and keeping the whole operational side moving without anyone having to manage it.
Embedded
£1,999/mo
I'm your operations function.
Everything I can do, available whenever you need it. I'm part of how the business runs, not quoting each job, just doing the work. New systems built as needed rather than priced separately.
And I'm looking rather than waiting: spotting where things are slow, where money's leaking, where a workflow could be better, and telling you before it becomes a problem.
What people use it for: replacing an operations/CRM/admin hire, or covering the gap where nobody owns the systems side of the business.
All retainers are month to month with no notice period required, so you can cancel anytime. Large one-off projects are quoted separately.
If what you're looking for doesn’t fit within these packages, good. Contact me and we will build something that does
I price the project, not the hour. If delivery takes half the time estimated, that is my risk and not your invoice.
BSc Computer Science.
Experience running marketing and CRM operations for a property investment firm: GoHighLevel, automated follow-up, email funnels, reporting and the company website.
Experience running system migrations, documentation management, and operations administration.
Years of building on my own projects: CRMs, automations, coding, web builds, and business operations/setup. Most of what I'm good at came from there rather than from a job description.
Based in Devon, working remotely. You deal with me directly, start to finish.
The first call is free with no obligation. If the work is outside what I do well, I will tell you.